Emotional intelligence (EI) is an important ingredient for effective leadership.
Ever since Daniel Goleman’s seminal tome, Emotional Intelligence, traditional assumptions that only IQ was the sole source of success have been upended.
Emotional Intelligence gives business professionals a competitive advantage in the multi-cultural kaleidoscope of international commerce.
For that reason, EI is the #13 business skill in our blog series, 21 Important Business Skills for Success. In the previous article, you read about How to Delegate.
Do you have the traits for Emotional Intelligence?
Read on to discover not only these characteristics, but the key role EI plays in your career success, and how you can increase and harness the power of EI to accomplish your personal and professional goals.
5 Traits of Emotional Intelligence
EI separates high-caliber professionals from the rank-and-file.
Certain qualities give these emotionally-aware A-listers an advantage over their colleagues.
Which of these five characteristics of EI do you have?
First, you know your strengths and weaknesses.
In a fine balancing act, you use your strong qualities to your full advantage while keeping your weak ones from holding you back.
Emotionally intelligent people know their limits and thus how best to navigate their complex personal and professional environments for success.
Second, office superstars embrace empathy and show natural curiosity about people.
Through compassion and an understanding of human nature, they are better able to connect with others on an emotional level.
The resultant mind meld allows them to provide great service and respond genuinely to others’ concerns which earns respects from their peers.
Third, contrary to conventional wisdom, emotionally intelligent people are not perfectionists.
They are able to bypass (but not forget) their mistakes and adapt and adjust for future success.
These pratfalls actually are instructive for self-improvement in order to carry on in face of adversity.
Fourth, emotionally-attuned top notch professionals are more givers than takers.
Doing for others not only leaves a powerful impression, but helps build strong relationships because of the concern about others.
For example, two colleagues or business associates discuss a favorite author in common. During the next encounter, one gifts that author’s latest work, an unexpected act of kindness sure to generate good vibes.
Emotionally intelligent leaders know how to build trust by correctly judging the emotions of others in order to inspire high levels of performance.
University research indicates that the more difficult you have saying NO the more stress and anxiety you feel.
Actually, a Harvard colleague of Mr. Goleman, Professor William Ury, co-author of the seminal classic on negotiations, Getting to Yes!, has recently explored the power of NO.
Watch more in this video about his latest research on the topic.
Do you share any of these traits with emotionally engaged A-lister professionals?
Read on to find out how you can hone your level of emotional intelligence to grow your own career achievements.
EI and Your Career Success
Smarts are not enough to fulfill your personal and professional goals.
More and more evidence reveals the type of smarts is more important.
Your EIQ (Emotional Intelligence Quotient) is actually twice as likely to predict career success.
For example, a study of retired National Football League players demonstrates a “high correlation appeared between the emotional intelligence (EQ) scales and the life success (LS) outcomes.”
Moreover, the high impact of EI on a company’s bottom line is indisputable.
The weight of evidence includes the effect of female CEOs of large companies – adding 18% “higher revenue per employee” because of practicing EI.
Finally, companies as diverse as Pepsico, L’Oreal, and Sheraton Hotels boosted profits and/or market share by adding the EIQ as factor in employment.
Is a candidate’s Emotional Intelligence Quotient a factor in employment at your company?
Please share your comments on the Business English Ace Facebook page.
How to Increase Your EI Quotient
After reading the above, without an official (and costly!) EI test, is your quotient high or low?
You can use the following recommendations to raise your EIQ for greater career success.
You listen at least as much as you talk
Practice active listening.
Emotionally intelligent people recognize that we all have a strong desire to be heard. Thus, active listening skills are needed to receive important information, and to empathize with colleagues through picking up meanings and messages behind their spoken words.
Be curious about your team.
Learn the names of everyone who works in your department, division, and company in general. Discover as much about the personal and family life of staff as possible. In that way, you show demonstrate you value team members as people, instead of cogs in a wheel.
Strive to keep yours and others’ emotions in check.
Leaders with high EI manage emotions at the office by analyzing and responding to situations after deliberate thought. They are able to glean nuance from the words spoken, a crucial ability for a leader in touch with their loyal staff.
Humble and appreciative leaders are able to quickly come up with a long list of people who they have to thank for getting to where they are.
Consider keeping a “gratitude book” and every morning before you do anything else, record ten things you are grateful for.
This helps to maintain a positive attitude and motivation throughout the day.
No you have a great overview of Emotional Intelligence in the workplace.
Cultivate the practices of EI every day to achieve both your personal and professional success that you seek – and deserve!